Critical environment specialist Keysource has been appointed to deliver data centre infrastructure management (DCIM) services across the global estate of advisory, broking and solutions company Willis Towers Watson (WTW).
The contract will see Keysource deploy new DCIM software to monitor critical M&E and IT systems, including floor plans and rack elevations, which will give WTW greater visibility across its global estate. Keysource will also deliver ongoing site audits and onsite staff training across the globe. The new technology will enable WTW to reduce risk, increase resilience and reduce recovery time across its critical environments.
The deployment programme is split into several phases. Phase one will see Keysource consultants deploying the software across WTW’s Corporate Data Centres and a number of key sites. Further phases will deploy in sequence across the global estate of offices.
The works follows a comprehensive consultancy programme conducted by Keysource. Bringing key stakeholders from across the global business together this included needs analysis, commercial modelling and developing an approach to roll out the new software. This process allowed day-to-day challenges of WTW stakeholders to be assessed in order to identify the optimal software solution before implementation.
The contract is the latest project Keysource will take on for WTW. In 2018 Keysource was selected to deliver a common IT infrastructure for the enlarged brand. A turnkey project created two new, on-premise UK data centre spaces, within existing live operational buildings, each providing 1.2 MW of power, servicing much of the business’ European offices and additional satellite locations.
Jon Healy, managing executive at Keysource, said:
“Willis Towers Watson has a significant global estate, and it’s essential that IT has visibility across its infrastructure and that its critical environments are equipped with the latest technology to handle current and future demand. WTW’s enhanced data centre provision will create new efficiencies and enable greater staff collaboration, ensuring smooth day-to-day operations supported by robust IT infrastructure."
Paul West, global director of data centres at Willis Towers Watson, said:
"A key objective for IT is to ensure enhanced security and resilience across our data centre estate, enabling us to deliver the most efficient and responsive service to our customers. We’re pleased to have Keysource on board as our trusted partner to support the delivery of state-of-the-art infrastructure, with the expertise to ensure transitions are smoothly & seamlessly managed.”