This year, working with Keysource HR manager Rosalind Owens, I was asked to review our company values. This was a first for me and to be honest it’s not really in my skill set. Creating a set of values seemed to fall squarely into the unknown waters of ‘fluffy emotional marketing’ rather than my comfort zone of fact-based evaluation and solution delivery.
That said I also know that people like to understand what type of organisation they are dealing with – I know I do – and that is about more than just the services we provide. Like many companies we tend to focus mostly on our technical competencies and not on our principles, our beliefs and yes, our values. And yet they are absolutely intrinsic to the way we operate, shape and support our vision and our relationships with our customers. They are part and parcel of who we are.
It occurred to me that as so many of our clients have been with us for years, so looking back on our previous projects and the feedback we have had would be a good start. So that’s what I did and suddenly it all became much easier. So here we go:
We are Innovative. We never settle — in everything we do, we challenge our ideas of what’s possible in order to better meet the needs of our customers.
We are Collaborative. We work with our clients and team to find the best solutions for forward progress. Teamwork, positive attitudes and mutual respect are essential to our success.
We are Accountable. We honour our commitments both to clients and to each other. We take ownership of our work and promptly correct mistakes to the greatest extent possible.
We are responsible - we do the right thing because there is no alternative. We promote a safe working environment for all and act as responsible corporate citizens by protecting the environment and behaving ethical.
Excellence - we aim to satisfy and delight our customers through every interaction. We strive to consistently exceed expectations and to be a trustworthy partner for success every time.
When I play those back, I am pretty confident that they sum up the kind of business we are. Are they a little cheesy? Probably, but that doesn’t mean that they don’t come from the heart so please be kind. I am after all an engineer…